About NEEDME.com: Unified Asset Management and Service Co-ordination
Welcome to NEEDME.com
NEEDME.com is the pinnacle of digital asset management, IoT and customer service platforms. As a proud arm of Blackhawk.io, NEEDME.com represents the future of Software as a Service (SaaS), delivering unparalleled digital experiences in a world where instant access and seamless service are not just desired but expected.
Our Mission at NEEDME.com
In a fast-paced digital era, we recognize that customer expectations have evolved. The convenience of smartphones has ushered in a demand for accessible, on-demand service experiences. NEEDME.com meets this demand head-on, revolutionizing the way service providers and asset users interact with and manage their equipment. Our platform is a nexus of connectivity, bringing together equipment, users, and service providers into a cohesive, intuitive service hub. We ensure that every piece of equipment is monitored, maintained, and managed with precision, maximizing uptime and efficiency.
The Backbone of NEEDME.com: Blackhawk.io
At the core of our technology is Blackhawk.io, a trailblazer in real, measurable digital transformation. Since 2005, Blackhawk has been at the forefront of connecting machines, vehicles, and assets with operational teams and customers, harnessing the power of IoT devices, managed SaaS, and smartphone applications. Together with technology, integration and network partners, we’ve crafted transformative customer engagements and elevated service standards, proving our solutions with New Zealand’s largest enterprises.
Our Vision and Values
Comprehensive Connectivity
We believe in the power of connection—integrating people, equipment, and data to foster seamless interactions and informed decisions.
Service Excellence
Our platform empowers teams to provide superior service, facilitating effective communication and swift, precise responses to customer needs.
Real-time Digital Access
We are committed to offering immediate access to essential information, ensuring that stakeholders are always informed and in control.
User-Friendly Design
Complexity should never hinder experience; hence, our platform simplifies operations, making every interaction enjoyable and straightforward.
Trust and Integrity
Your data’s security is our top priority. We handle every byte with the highest standard of care, providing you with accurate, reliable, and actionable insights.
Partnerships
Memberships
Join the NEEDME.com Experience
At NEEDME.com, you gain more than a platform; you gain a partner in digital transformation. With a single, unified dashboard for all your equipment service needs, embrace the future where customer engagement, service efficiency, and real-time oversight converge.
Embrace the transformation with NEEDME.com.