What is NEEDME.com?

Connected Aftersales:
Proactive maintenance, automated parts and service opportunities for equipment dealers and field service operators.

Customer Service Made Easy

NEEDME.com is a digital customer service platform for service providers, making it easy to provide convenient and accessible online service experiences. It connects equipment, customers and service providers together to a world of services and asset information, ensuring optimal uptime through proactive servicing.

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Connected Customer Services

Helps service providers grow revenue with lower costs, improve productivity and planning while improving customer satisfaction and loyalty

Automates customer engagement by providing customers with proactive service offers when maintenance is due.

Send customers SMS or email reminders with links to online service options, such as request a service booking or parts kit.

Enables customers to scan for service via special QR codes that connect users to a dedicated asset webpage.

Customers can access asset details, services on-demand and provide digital breakdown reports, or inspections.

Why Use NEEDME.com?

Generate more revenue with less cost

  • Increase service uptake by providing proactive service offers with convenient customer experiences
  • Reduce cost to serve with easy to access online services

Improve productivity and automate tasks

  • Automatically track planned maintenance requirements based on equipment usage and engine runtime
  • Send automated SMS or email reminders to customer contacts when maintenance is due and provide links to online service options
  • Gain forward insight of upcoming service needs and locations so you can plan work and resources for increased efficiency

Increase customer satisfaction and loyalty

  • Give your customers convenient, easy to access and manage service experiences
  • Provide customers with on-time service reminders that help improve equipment uptime and reliability and keep their businesses running smoothly
  • Enable customers to manage their contact preferences and self-onboard into the platform

Connect digital services to suit your needs.

  • Book and approve servicing online
  • Order service kits or parts
  • Enable alerts and notifications for maintenance reminders or breakdowns
  • Report faults and add photos for efficient troubleshooting
  • Schedule ‘pick-ups’ or ‘drop-offs’ for equipment, with optional inspection at drop-off for condition proof and delivery verification
  • Conduct audits or inspections for health & safety, compliance, inventory, insurance, or finance

  • Create or upload your asset list
  • Attach a QR tag or an optional IoT device (tracking and condition monitoring device)
  • Connect any kind of asset (equipment, vehicles, tools, trailers, machinery, facilities) – we have a fit-for-purpose connection solution for any asset or use case. We also support API data integration for OEM telematics so you can bring your existing device data into NEEDME.com

  • Define the planned maintenance or compliance schedule for your asset
  • This can be based on runtime hours, mileage or time interval (calendar)

  • Choose the service options you want to connect to your assets
  • These are dedicated webforms that enable specific services or tasks centred on each asset
  • These can be planned maintenance experiences such as booking a service, ordering a parts kit or arranging a certification. These services can be delivered to customer contacts via SMS or email
  • Services can also be “on-demand” and accessed by scanning a NEEDME.com QR tag. This can be for breakdown reporting, compliance inspections or routine checklists
  • You can upload and manage customer contact info in NEEDME.com and your customers can also add themselves as contacts by scanning a QR tag and registering for service reminders

  • NEEDME.com provides a range of reporting and dashboard views to help you manage customer service and measure your success
  • NEEDME.com provides extensive API capabilities for data integration into your other systems
  • Microsoft Power BI is supported for advanced reporting and analytics requirements
NeedMe Concept Hero

Connect your customers to your services, digitally.

One platform brings service providers, machinery users, and other key stakeholders together for seamless, real-time collaboration. Get a comprehensive overview of all your asset service requirements in one convenient dashboard. With a central knowledgebase you gain invaluable insights into asset history, utilisation, runtime, and condition monitoring, helping you make informed decisions and maximize asset lifespan.

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Customer service is evolving. 92% of New Zealanders now own a smartphone (Statista, 2022) and 5G mobile broadband is almost everywhere. In the 16 years since the smartphone was launched we’ve seen huge changes in how customers choose to engage services across every industry.

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